Shipping Policy

Last updated: May 24, 2026

Thank you for shopping with NeckNudge. This Shipping Policy explains how orders are processed, shipped, and delivered after a purchase is placed through our website.

1. Order Processing

Once your order is placed, it will be reviewed, processed, and prepared for shipment. Order processing usually begins shortly after your purchase has been successfully submitted.

Processing times may vary during weekends, holidays, promotional periods, or periods of high order volume. Orders are generally not processed or shipped on weekends or public holidays.

2. Estimated Shipping Time

Estimated shipping time for most orders is 3–10 business days after the order has been processed and shipped.

Please note that shipping times are estimates only and are not guaranteed. Delivery may be affected by carrier delays, customs processing, weather conditions, holidays, incorrect address details, or other circumstances outside our control.

3. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, if tracking is available for your order.

Tracking updates may take some time to appear after the package has been handed over to the carrier. If your tracking link does not update immediately, please allow additional time for the carrier system to refresh.

4. Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. NeckNudge is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated address information provided by the customer.

If you notice that your shipping address is incorrect, please contact our customer support team as soon as possible. We will do our best to update the address before the order is shipped, but changes may not be possible once the order has been processed or dispatched.

5. Delivery Delays

While we work to ensure that orders are delivered within the estimated timeframe, delivery delays may occasionally happen. Delays can be caused by shipping carriers, high seasonal demand, customs inspections, local delivery issues, weather, holidays, or other events outside our control.

If your order appears delayed, we recommend checking your tracking information first. If the issue continues, please contact our support team and we will help review the situation.

6. Lost or Missing Packages

If your tracking shows that your package was delivered but you have not received it, please check around your delivery location, mailbox, reception area, neighbors, or local carrier office first.

If you still cannot locate the package, please contact our customer support team with your order number and tracking details. We will help review the case and guide you through the next steps.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible. Include your order number and clear photos of the damaged product, packaging, and shipping label.

After reviewing the information, our support team will help determine the appropriate next steps.

8. Customs, Duties, and Taxes

Depending on your location, your order may be subject to customs duties, import taxes, or additional fees charged by local authorities. These charges are not always included in the product price or shipping cost.

Customers are responsible for any customs duties, taxes, or import fees that may apply, unless otherwise stated at checkout.

9. Refused or Undeliverable Orders

If an order is refused, unclaimed, or returned due to an incorrect or incomplete address, additional shipping fees may apply. Refunds for refused or undeliverable orders may exclude original shipping costs and any return shipping fees charged to us.

Please ensure that your delivery information is accurate and that someone is available to receive the package when required.

10. Order Changes After Shipping

Once an order has been shipped, we may not be able to change the delivery address, shipping method, or order details. Any changes after dispatch may need to be handled directly with the shipping carrier, where available.

11. Policy Updates

NeckNudge reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated date.